Call us at: 1-855-508-3390 (TRS 711), 8 a.m. to 6 p.m., Monday–Friday
Providers call: 1-866-275-3247

Contact us for more information

Do you have questions about Fallon 365 Care?

Call:  1-855-508-3390 (TRS 711) 8 a.m.–6 p.m., Monday–Friday.

Do you want more information about Reliant Medical Group?


Do you have questions about MassHealth?

Call: 1-800-841-2900 (TTY: 1-800-497-4648) 8 a.m. to 5 p.m., Monday through Friday

Are you a provider?

Call: 1-866-275-3247

Contact My Ombudsman

My Ombudsman is an independent organization that helps individuals, including their families and caregivers, address concerns or questions that may impact their experience with a MassHealth health plan or their ability to access their health plan benefits and services. My Ombudsman works with the member, MassHealth, and each MassHealth health plan to help resolve concerns to ensure that members receive their benefits and exercise their rights within their health plan.

My Ombudsman is knowledgeable about member rights, contractual requirements of each health plan, benefits and services available to members, as well as resources in the community. My Ombudsman is able to connect with representatives at health plans and at MassHealth to investigate and resolve concerns quickly and appropriately. 

Call: 1-855-781-9898 
Office: 11 Dartmouth Street, Suite 301, Malden, MA 02148. Office is wheelchair accessible.
Walk-in hours: Mondays 1 p.m.–4 p.m. and Thursdays 9 p.m.–12 p.m. and by appointment.

Get your ID card and plan documents online

Sign up to get your ID card and plan documents online. You can also choose to get your materials in a different language. Just log into the member portal, go to "My Resources" and click "Communication Preferences."

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Forms and other important documents

View, download, and print forms, handbooks, covered services lists, and more.